We're not just a software provider — Top Hat is your partner in Operational excellence
Our customer centric service goes beyond simply adding software to your warehouse and supply chain operation. We go into high detail to capture every aspect of your operation to ensure that the solution you get is tailored to your needs.
Our 5 stage personalization process
1 Evaluation
Identify goals/problems
Spend quality time to understand current processes and technology
Develop phased objectives
2 Solution Development
Identify potential technology and solutions
Develop iterative solution designs
Receive and integrate feedback
Develop operational processes
Finalize acceptance criteria
Develop a tentative project plan
Finalize requirements and proposal
3 Solution Implementation
Incorporate partner requirements to develop a detailed schedule and design
Purchase all materials, technology, and secure resources
Implement solution at site
Commission solution at site
Start volume testing
4 Solution Optimization
Optimize technology, solutions, and processes
Finalize documentation and data visualization
Collaborate with the customer to implement new processes and KPI’s
Solution Acceptance Sign-Off
Operational advisors remain to assist with training, processes, and support
5 Solution Support
Customer Success Team Handoff
24/7 Remote Support
On-site support on request
On-site preventive maintenance agreements (optional)
Customer success team will handle future upgrades and patching
Clarity WOS is brought to you by TOP HAT Engineering
Clarity WOS is brought to you by TOP HAT engineering